❓ Help Centre
8bet Frequently Asked Questions
From deposits and VIP cashback to casino games and responsible gambling — find answers to all your questions about 8bet right here.
8bet is a trusted online betting and casino platform in Bangladesh. On this FAQ page, we have provided clear and detailed answers to the questions our players ask most. Deposits, account verification, VIP benefits, casino game rules, and responsible gambling — all topics are covered here step by step. If you cannot find the answer to your question here, contact our 24/7 live chat support — we are always ready to help.
Complete FAQ List
Answers to All Your Questions
Deposits
Depositing with bKash at 8bet is simple. Log in to your account, go to the deposit section, and select bKash as your payment method. Enter the amount — minimum ৳100 — then send money via bKash to the number shown and submit your transaction ID. Your balance is usually updated within a few minutes.
To deposit using Nagad, log in and go to the payment page, then select Nagad. The minimum deposit is ৳100. Send money via Nagad to the designated number, enter the transaction reference number in the form, and submit. Your balance updates quickly. If you run into any issues, let us know via live chat — our support team will help you right away.
8bet does not charge any deposit fees. However, your mobile banking service or bank may apply their own service charges according to their policies. You can deposit via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit is ৳100 across all methods.
Your balance usually arrives within a few minutes of making a deposit. If it still hasn't appeared after 15–20 minutes, contact us via live chat with a screenshot of the payment and your transaction ID. Our 24/7 support team will verify and fix your balance quickly. Without the transaction ID, resolution may be delayed, so make sure to keep it on hand.
Withdrawals at 8bet are typically processed within 1 hour. The minimum withdrawal amount is ৳1,000. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer. Before submitting a withdrawal request, make sure your account has been fully verified.
Verification & Documents
Identity verification (KYC) is primarily to ensure the security of your account. It confirms that you are the account owner and that no one else is using your account. It is also part of 8bet's policy to prevent fraud and money laundering and to protect players. Once verification is complete, withdrawals become faster and more secure.
8bet typically requests verification when you submit your first large withdrawal or when your transactions exceed a certain amount. In some cases, you can submit documents right after registration. Completing verification early avoids any delays at withdrawal time, so it is best to submit your documents as soon as possible.
Yes, this is very important. The name you used when registering at 8bet must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal may be held. So enter the correct name at registration and avoid trying to change it later.
If your submitted documents are rejected, contact us via live chat or email to find out the reason. Common reasons include blurry images, expired documents, or a name mismatch. Once you know the reason, resubmitting clear and correct documents will complete verification quickly. Email: [email protected].
VIP & Cashback
8bet's VIP program has a total of 5 tiers, and each one offers weekly cashback:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.7% weekly cashback
- Platinum — up to 1.0% weekly cashback
- Diamond — up to 1.2% weekly cashback
The more you play at 8bet as an active player, the faster your VIP tier will advance. Starting from Bronze, you can gradually move up through Silver, Gold, Platinum, and all the way to the top tier, Diamond. You can check your current tier and progress on your account dashboard. Higher VIP tiers come with more cashback and additional benefits.
Cashback is calculated each week based on your gaming activity. After the weekly period ends, the cashback amount is automatically credited to your account according to your VIP tier. This cashback is given as directly usable balance. See our terms and conditions for full details.
VIP members enjoy several exclusive benefits in addition to weekly cashback. These include faster withdrawal processing, dedicated support, special bonus offers, and personalised promotions for higher-tier members. The higher your VIP tier, the more benefits you receive.
Casino & Table Games
Roulette has a wheel with numbered slots. You place a bet on which number or colour (red/black) the ball will land on. The dealer spins the wheel and wherever the ball stops is the result. Betting on a single number pays more but has lower odds, while betting on red/black or odd/even has higher odds. Both European and live dealer Roulette are available at 8bet.
Different table games at 8bet have different bet limits depending on the type of table and the game provider. Generally, lower-limit tables are available for newer players and higher-limit tables for experienced players. To see the exact limits for a specific table, enter that game's interface — all the information is clearly displayed there.
In a live dealer casino, a real dealer runs the game from a studio and you can watch and participate via high-definition video streaming. You can place bets, chat, and interact with the dealer — the whole experience feels like a real casino. Evolution Gaming and Ezugi live tables are available at 8bet.
Yes, 8bet's live casino section is fully mobile-friendly. With a good internet connection, the live stream runs smoothly on any Android or iOS smartphone. The experience is even better on a larger-screen tablet. No separate app download is needed — you can play directly from your browser.
Teen Patti is a popular three-card game from South Asia where each player receives three cards and tries to win by making the best hand. Andar Bahar is a simple card game — one card is revealed and you bet on whether the matching card will appear on the left (Andar) or right (Bahar) side. Both games are available on 8bet through the JILI provider.
Responsible Gaming
8bet is only for individuals aged 21 or older. Minors are not permitted to register or play. If an account holder is found to be under 21 during age verification, the account will be closed and the balance will be returned. Online gaming is adult entertainment — please play responsibly.
Yes, 8bet allows you to set your own deposit limits. You can set a maximum deposit amount for yourself on a daily, weekly, or monthly basis. This helps ensure you play within your budget and avoid overspending. To change the settings, go to the responsible gambling section of your account or contact support.
Cooling-off is a feature that temporarily pauses your account for a set period (such as 1 day or 1 week). Self-exclusion is a request to close your account for the long term or permanently. If you feel you are losing control over your gaming, contact us via live chat or email ([email protected]) — we will act promptly.
If you feel that gambling is having a negative impact on your life or your family, do not hesitate to seek help. You can find detailed information and tools on 8bet's Responsible Gaming page. You can also speak directly with our support team via live chat — we are ready to help in Bengali. Talk to a family member or someone you trust as well — acknowledging the problem is the first step.
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8bet's support team is available 24 hours a day, 7 days a week in both Bengali and English. Come to live chat to speak with us directly, or send us an email.
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