8bet's Privacy Policy

8bet ("we", "our", or "the platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what information we collect about you when you use our website or services, how that information is used, how it is kept secure, and what rights you have.

Please read this policy carefully. By using our services, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

8bet collects various types of information. A detailed breakdown is provided below:

1.1 Information You Provide

When you create an account or get in touch with us on our platform, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Any information provided when contacting the support team

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

1.3 Information Received from Third Parties

We may receive information from trusted third-party service providers for the purposes of identity verification, fraud prevention, and payment processing. Information collected in this way is also governed by this privacy policy.

8bet uses your information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing the VIP program

2.2 Security and Compliance

• Identity verification and age confirmation (enforcing the 21+ rule)
• Preventing fraud, money laundering, and other illegal activity
• Enforcing responsible gaming policies
• Maintaining platform security

2.3 Communication and Support

• Responding to your requests and complaints
• Sending important account notifications
• Running 24/7 live chat and email support

2.4 Service Improvement

• Analyzing and improving the user experience
• Developing new services and features
• Identifying and resolving technical issues

8bet does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared in the following specific circumstances:

3.1 Service Providers

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay and associated banks), identity verification, and technical infrastructure management. These providers may only use the information to deliver the required service and are bound to uphold our privacy standards.

3.2 Legal Obligations

If disclosure of information is required due to a court order, government directive, or valid legal process, 8bet will comply with that obligation. In such cases, we will endeavour to notify you to the extent possible, unless prohibited by law.

3.3 Business Transfers

If 8bet undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In that case, the new entity will be required to comply with the terms of this privacy policy.

8bet takes the highest technical and organisational measures to protect your personal information. Our security framework is as follows:

4.1 Technical Safeguards

• All data transmissions secured by SSL (Secure Socket Layer) encryption
• Collected data stored using server-side encryption
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

4.2 Access Controls

• Only authorised personnel may access your information
• Strict confidentiality training is mandatory for all staff
• All access logs are recorded and monitored

8bet uses cookies and similar tracking technologies to improve your experience.

5.1 Types of Cookies

• Essential cookies: Required for managing login status and sessions; without these the platform will not function properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us monitor and improve how our services are used.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect certain platform functions.

8bet retains your personal information only for as long as it is necessary or legally required.

• Data for active accounts is retained for the entire period the account remains active.
• Financial transaction records are retained after account closure for the relevant legally required period.
• Where required by legal obligation, data is held for the stipulated duration.
• Once the retention period ends, data is securely deleted or anonymised.

As a user of 8bet, you have the following rights over your own personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. To do so, please contact our support team.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Accurate information helps us serve you better.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing messages or analytical purposes. Upon receiving your objection, we will take appropriate action.

7.5 Right to Portability

You may request that the personal information we hold about you be provided in a structured, machine-readable format.

8bet provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors. We follow strict age verification procedures.

If we become aware that a minor is using our services, we will immediately close that account and delete the associated information. If you believe a minor is using 8bet, please contact us.

Our platform may contain links to third-party websites. These external sites have their own privacy policies and 8bet is not responsible for their privacy practices. We recommend that you review the privacy policy of any third-party site before visiting it.

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, 8bet ensures that appropriate safeguards are maintained in line with international data protection standards.

8bet may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the policy
• Display a clear notice on the platform
• Notify registered users by email where necessary

Continued use of the platform after an updated policy is published will be considered your acceptance of those changes. We recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

We consider every request you make with care and endeavour to respond as quickly as possible.